Refund and Return Policy

RETURN POLICY

Last updated February 22, 2024


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at sales@infernohaven.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Just the Item and Return Form, then mail your return to the following address:

__________
Attn: Returns
RMA #
__________
__________, __________
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:
     ●     Items that are returned after the 30-day return window.
     ●     Items that are damaged, used, or missing parts.
     ●     Items that are shipped back to us without a return form.
     ●     Item that custom or tailor made

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
     ●     Refunds will be issued to the original payment method used for the purchase.
     ●     Please note that it may take 3-5 business days for your bank to post the refund to your account.
     ●     We will refund the full purchase price of the item, excluding original shipping costs.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

sales@infernohaven.com